Myinvoice backup8/5/2023 ![]() ![]() If you answer incorrectly, you will have one more chance to try again.You will be asked to answer one of the secure questions you set previously.Enter your user ID (not your email address) and press 'Submit'. From the /myinvoice log on screen, navigate to the person icon in the top left-hand corner of the screen, and select 'Forgot password' from the dropdown options.If you have previously logged on to myinvoice but have forgotten your password, follow the below steps: From here, navigate to the person icon in the top left-hand corner of the screen and select 'Sign in' to log on with your user ID and new password.If you are happy, select 'Return' and you will be taken to the country selector page. Click 'Continue' and check that your account details are correct on the following page. You will then be asked to confirm your email address.A new window will open, and you will be asked to set up three secure questions, which will be used to verify your identity if you ever forget your password. Follow the on-screen instructions to set up a new password of your choice. ![]() Contact us to request a new temporary password, selecting this issue from the list of options. If you incorrectly enter your temporary password three times, you will be locked out of your account.When prompted, enter your user ID (not your email address) and your temporary password and press 'Submit'. Click the green 'Change your temporary password' button in the temporary password email to be taken to the 'First Time User' log on page on myinvoice.For security, we ask you to change your temporary password to a password of your choice before you access myinvoice for the first time.If you have not received these emails, please contact us , specifying that you have not received these emails. You should have received two emails from us: one with your user ID and one with your temporary password.
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